Green & Clean Property Solutions Inc. is committed to delivering value to our customers by providing Quality cleaning products and services that fulfill their ongoing needs and expectations, while fostering a Work-Place environment that will facilitate the achievement of customer value. We do this by:
Green & Clean is an ISO 9001 certified organization and has implemented a robust management system that has allowed the company to focus on the important areas of our business to improve efficiencies. As a result of achieving ISO 9001 certification, Green & Clean has reduced waste, is committed to consistent outcomes that are measured and monitored, and continual improvement. More importantly, our customers are assured that Green & Clean minimizes mistakes, provides better quality service, and is committed to customer service.
Green & Clean was initially founded in 2009, as a commercial and residential janitorial service provider for Southwest Florida. Locally owned and operated, Green & Clean now encompasses commercial and residential pool service, repair, and renovation; full-service landscape design, installation, and maintenance; commercial and residential janitorial services, carpet and upholstery cleaning, tile and grout restoration, outdoor living maintenance, pressure washing, and window cleaning. Green & Clean is now a “one-stop shop,” for commercial and residential clients.
Since our founding, our focus has been on providing Quality Service at a Quality Price. Our commitment to do so required a focus on sustainable growth, development of quality management systems, and expanding our scope of services to become a “full service” cleaning company.
In 2012, Green & Clean capped off a 2 year effort of developing our management systems by receiving our ISO 2001:2008 certification. The ISO 9000 family of quality management systems standards is designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to a product or service. Green & Clean is committed to continual improvement of our systems and management, and continually adapt to the changing needs of our customers, employees, and environment.
Also, in 2012, we continued to build our fleet of “project cleaning” vehicles, giving us more ability to accommodate larger customer’s needs of Carpet and Tile & Grout Cleaning.
As customer demands for our services grew, we began expanding our geographic service area. By establishing additional routes and growing our employee and management team, we were able to expand north and south, giving us the ability to service customers from Port Charlotte down to South Naples.
By 2014, additional growth brought the need for a slight restructuring of our management structure. Our desire has always been to give our staff opportunities to advance within our company…and our modest growth began to allow for this to occur.
The position of Quality Manager was designated, and opportunities for advancement from cleaning tech to this new position were now possible, for those with the desire, drive, and commitment to excel. The focus of a Quality Manager may seem simple, but their scope of work is not. Their focus is two fold: Taking care of our customers, and supporting our field technicians.
Quality managers spend their time inspecting our customer’s facilities for quality control, training and retraining our staff, making sure needed cleaning supplies and consumables are readily available, and responding to all Customer Service requests.
As new Janitorial Service Agreements are executed, our Quality Managers are responsible for the successful implementation, staffing, and ongoing quality measurement to ensure customer satisfaction.
We currently have 5 dedicated Quality Managers to serve our customers!
In 2017, Green & Clean spent the year re-dedicating itself as a Customer Service Focused Cleaning Company. As part of our commitment to continual improvement, we set ourselves apart as being one of the few, if only, ISO 9001:2015 certified cleaning companies based in Southwest Florida. Through this re-certification process, we identified the need to better incorporate structured Customer Service practices into every aspect of our business.
As a result, the new position of Customer Service Manager was created. This position acts as the hub for all items customer service related, from the moment that a service agreement is signed. All customer service requests are cordially received, dispatched, and documented to properly follow up. Customer Service works with the technicians and their managers to identify the root cause of a complaint. Once our managers consider the issue to be resolved, Customer Service follows up to ask if the customers themselves feel that their request has been satisfied. Then a re-verification inspection is scheduled to ensure that re-occurrence does not occur.
I cannot recommend Green & Clean enough! We have their services to attend to our pool and recently cleaned our lanai screens. Amazing service, all their employees are extremely professional and customer first attitude. You’ll be very happy! We are!!
Kim Kaplan
5 stars
We have worked with Green & Clean for years and have always had a great partnership / relationship. We will always recommend – keep up the great work!
Kim Burbacher
5 stars
Best janitorial group I’ve worked with. Highly responsive, attentive to details, get things done when you ask, and always make you feel like the priority. Fair pricing and professional service. Definitely recommend.
Matt Leukroth
5 stars
Highly recommended! Great service and staff; pricing is competitive.
Maureen Hibbard
5 stars
If I could give a 10 star review I would. They have been my one and only vendor for the property that I manage – The Reef. The employees, the customer service, and the work they provide is more than I could ask for. I would recommend to anyone needing their services!
Stacy Hess
5 stars
Green & Clean cleans our community Clubhouse. The service very courteous and professional. We are very pleased with the level of service they provide. They are very attentive and responsive to our needs and always make us a priority. Thank you Ryan Thompson for being an awesome account manager!
Lisa Mason
5 stars
