Creating Opportunities for Advancement
By 2014, additional growth brought the need for a slight restructuring of our management structure. Our desire has always been to give our staff opportunities to advance within our company…and our modest growth began to allow for this to occur.
The position of Quality Manager was designated, and opportunities for advancement from cleaning tech to this new position were now possible, for those with the desire, drive, and commitment to excel. The focus of a Quality Manager may seem simple, but their scope of work is not. Their focus is two fold: Taking care of our customers, and supporting our field technicians.
Quality managers spend their time inspecting our customer’s facilities for quality control, training and retraining our staff, making sure needed cleaning supplies and consumables are readily available, and responding to all Customer Service requests.
As new Janitorial Service Agreements are executed, our Quality Managers are responsible for the successful implementation, staffing, and ongoing quality measurement to ensure customer satisfaction.
We currently have 5 dedicated Quality Managers to serve our customers!