We have worked with Green & Clean for years and have always had a great partnership / relationship. We will always recommend – keep up the great work!
Green & Clean Property Solutions, Inc. is a full service commercial and residential cleaning company. Our shareholders and management team are all full-time residents of SW Florida. Green & Clean has carefully developed a full line of services that meet our customers’ needs without offering services we are not 100% certain we can provide the best possible quality and customer service. This approach has allowed our business to consistently grow and reinvest capital into our equipment and staff to align with our Quality Policy.
Green & Clean Property Solutions Inc. is committed to delivering value to our customers by providing Quality cleaning products and services that fulfill their ongoing needs and expectations, while fostering a Work-Place environment that will facilitate the achievement of customer value. We do this by:
We have been awarded ISO 9001 certification through an independent certification body. The purpose of Green & Cleans’ effort and desire to become ISO 9001 certified is to ensure we achieve consistent customer satisfaction by developing, measuring and improving our quality procedures on a continuous basis. Every quality procedure implemented throughout our business aligns with our overall Quality Policy.
Green & Clean was founded in 2009, with the intention of providing quality cleaning and lawn care to the Southwest Florida region. In fact, the Green & Clean name was originally adopted to best describe our two key services – Greencare (lawn) and Cleaning. Soon after, we found our our greatest strength to be in organizing, managing, and implementing cleaning systems, and decided to narrow our focus solely on Janitorial Services.
Since our commitment from the start was to provide both “Green” cleaning solutions for day to day cleaning, along with other, deep cleaning solutions, necessary for periodic cleans, the name was still appropriate, and has represented the gold standard in cleaning services to this day.
Since our founding, our focus has been on providing Quality Service at a Quality Price. Our commitment to do so required a focus on sustainable growth, development of quality management systems, and expanding our scope of services to become a “full service” cleaning company.
In 2012, Green & Clean capped off a 2 year effort of developing our management systems by receiving our ISO 2001:2008 certification. The ISO 9000 family of quality management systems standards is designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to a product or service. Green & Clean is committed to continual improvement of our systems and management, and continually adapt to the changing needs of our customers, employees, and environment.
Also, in 2012, we continued to build our fleet of “project cleaning” vehicles, giving us more ability to accommodate larger customer’s needs of Carpet and Tile & Grout Cleaning.
As customer demands for our services grew, we began expanding our geographic service area. By establishing additional routes and growing our employee and management team, we were able to expand north and south, giving us the ability to service customers from Port Charlotte down to South Naples.
By 2014, additional growth brought the need for a slight restructuring of our management structure. Our desire has always been to give our staff opportunities to advance within our company…and our modest growth began to allow for this to occur.
The position of Quality Manager was designated, and opportunities for advancement from cleaning tech to this new position were now possible, for those with the desire, drive, and commitment to excel. The focus of a Quality Manager may seem simple, but their scope of work is not. Their focus is two fold: Taking care of our customers, and supporting our field technicians.
Quality managers spend their time inspecting our customer’s facilities for quality control, training and retraining our staff, making sure needed cleaning supplies and consumables are readily available, and responding to all Customer Service requests.
As new Janitorial Service Agreements are executed, our Quality Managers are responsible for the successful implementation, staffing, and ongoing quality measurement to ensure customer satisfaction.
We currently have 5 dedicated Quality Managers to serve our customers!
In 2017, Green & Clean spent the year re-dedicating itself as a Customer Service Focused Cleaning Company. As part of our commitment to continual improvement, we set ourselves apart as being one of the few, if only, ISO 9001:2015 certified cleaning companies based in Southwest Florida. Through this re-certification process, we identified the need to better incorporate structured Customer Service practices into every aspect of our business.
As a result, the new position of Customer Service Manager was created. This position acts as the hub for all items customer service related, from the moment that a service agreement is signed. All customer service requests are cordially received, dispatched, and documented to properly follow up. Customer Service works with the technicians and their managers to identify the root cause of a complaint. Once our managers consider the issue to be resolved, Customer Service follows up to ask if the customers themselves feel that their request has been satisfied. Then a re-verification inspection is scheduled to ensure that re-occurrence does not occur.